FAQ

Q: Do you have a list of items that you are not allowed to bring into the venue?

A: Yes! The following items are prohibited: Outside Food / Beverage, Weapons, Illegal Substances, Pro Photo Gear, Selfie Sticks, Backpacks, No Smoking in the venue.

Q: How can I purchase tickets for Space Ballroom events?

A: Advance tickets may be purchased through this website or by calling Ticketly at 1.877.4-FLY-TIX (877-435-9849). Tickets may also be purchased at Redscroll Records in Wallingford (cash only). Space Ballroom box office is open on the day-of-show (1 hour before doors). The box office accepts Cash, VISA, Master Card, American Express. Service fees apply for online and phone purchases. CT Admissions Tax (10%) is applied to each ticket purchased.

Q: What is your refund policy?

A: All sales are final. No refunds or exchanges unless a show is cancelled, or other special circumstances are announced.

Q: How old do you have to be to attend shows at Space Ballroom?

A: Unless otherwise posted, all shows are All Ages.

Q: Do I need ID to enter the venue?

A: An ID is only required if you plan on drinking alcohol. In compliance with CT state laws anyone 21-and-older who plans on drinking alcohol will have to show a valid, non-expired, government-issued photo ID. Anyone without proper ID, regardless of age, will be treated as under 21 and not allowed to buy, hold or drink alcohol. This policy is strictly enforced and any violation will result in immediate ejection from the venue.

Q: Does Space Ballroom have seats?

A: All shows are GA standing; some shows are partial GA seated. MOST of our General Admission standing shows will have some chairs available in the back of the room on a first-come, first-served basis, but we cannot guarantee seating. Please contact info@manicpresents.com or call 203.573.1600 if you are unsure of a show seating arrangements.

Q: Is the venue ADA accessible?

A: We are an ADA accessible venue.

If you have any questions or concerns regarding ADA seating/accessibility, please reach out to info@manicpresents.com or 203.573.1600.

Q: Does Space Ballroom offer food?

A: We offer some snacks at our bars. We also on a per-show basis have local food trucks outside our venue

Q: How about drinks?

A: We have two full bars with a variety of craft and domestic drafts and cans, cocktails, wine, soft drinks, and water.

Q: Where can I park?

A: We have free parking for our patrons in our venue’s parking lot.

Q: What are your policies regarding photo/video/audio?

A: Recording and photo policies are on a per show basis and are at the discretion of the artist.

Q: Does Space Ballroom have an e-mail list? How can I be included?

A: Yes, there is a form to submit your email address at the top of the right side of this page, next to our social media icons and above our “Just Announced” shows.

Q: Where can I find the most current information about upcoming shows at Space Ballroom?

A: Please check our website and sign up for our email list. You can follow us on Facebook, Instagram, and Twitter.

Q: When do you announce new shows?

A: Show announcements depend on the tour’s schedule, typically Monday and/or Tuesday mornings along with national tour announcements.

Q: Where is Space Ballroom located?

A: 295 Treadwell St, Hamden, CT 06514

Q: I still have a question, where can I get in touch with you?

A: Call us at 203.573.1600 or email us at info@manicpresents.com. We will try our best to get back to you in a timely manner.